Are there items I cannot purchase from outside the United States?
Warranty issues and manufacturer restrictions prevent certain products from being shipped to all locations. The customer will be notified if an item they have purchased may not be shipped to their loc |
Do you ship to my country?
Please create an account by clicking the " My Account / Order Status " link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your |
Does OPSGEAR ship to Canada?
Yes. The only available shipping methods to Canada are via the United States Postal Service (USPS). Some additional information may be necessary to verify your payment. |
Does OPSGEAR ship to Europe?
Yes. The only available shipping methods to Europe are via the United States Postal Service (USPS). Some additional information may be necessary to verify your payment. |
Does OPSGEAR ship to FPOs and APOs?
Yes. This is one of the few exceptions to our policy of shipping only to the billing address. We are committed to providing the necessary gear to our troops at home and abroad. |
Has my order shipped?
Click the " My Account / Order Status " link at the top right hand side of our site to check your orders status. |
How do I change quantities or cancel an item in my order?
Click the " My Account / Order Status " link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders " link to find and edit your orde |
How do I obtain a Confirmed Address from PayPal?
Orders placed using PayPal can only be shipped to the confirmed addresses in the PayPal account. These addresses can include the billing address for a credit card or an alternate address that ha |
How do I request that my package require a signature when delivered?
As a precaution against credit card fraud and identity theft, OPSGEAR automatically requires the signature of the purchaser on all orders over $100 (where available). Some shipping destinations do not |
How do I track my order?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order. This information will not be available until an order has shipped. The UPS and USPS tracking sy |
How long will it take for me to receive my package?
Orders are usually processed in 1-3 business days. Backorders or shipments from warehouses other than the OPSGEAR location in North Salt Lake, UT, may lengthen the time for fulfillment. Depending upon |
How long will it take to process my order?
Orders are usually processed in 1-3 business days. In instances where items are backordered, the customer will be notified and given the option to have their order shipped together or in separate ship |
How much is my shipping?
Shipping based upon the weight and destination of your order. It is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout pag |
What do I do if I think my package has been lost in shipping?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays |
What do I do if product is damaged when I receive it?
If you receive a package with damaged products, please contact OPSGEAR customer service within 72 hours. As a precaution we insure all packages for such events as when they are damaged in shipping and |
What if an item is missing from my shipment?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays |
What if I received the wrong product?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. We will work with you to correct the problem. |
What if my product is missing parts?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays |
What is your Shipping Policy?
Available Shipping Carriers: United States Postal Service (USPS) United Parcel Service (UPS)* Order Processing Time: Orders are usually processed in 1-3 business days. In instances where items |
What shipping methods are available?
Within the United States OPSGEAR ships using United Parcel Service (UPS) and the United States Postal Service (USPS). Outside the United States USPS is the only available shipping method. Certain meth |
