OPSGEAR® is committed to providing the highest quality gear to match the needs and expectations of its customers. In instances where the product does not meet your expectation, must be returned for warranty coverage or needs to be returned for any other reason the following terms and procedures should be followed:
GENERAL RETURNS:
Items may be returned in new and unopened condition within 30 days of delivery for a full store credit. Be aware when testing merchandise sizing because clothing items that are washed, worn, soiled, bear any odor, or are missing original labeling cannot be returned. Items returned for other than store credit are subject to a 15% restocking fee. Excluding instances where an incorrect item has been shipped, OPSGEAR does not reimburse or credit shipping expenses.
All returns must be authorized by Customer Service by emailing returns@opsgear.com or calling (801) 936-2322 (toll free 866-608-1543). Once an RMA# has been issued, please clearly mark the outside of the return shipping box with this number, otherwise your package will be returned unopened.
WARRANTY RETURNS:
Before returning items for warranty issues, please contact Customer Service by emailing service@opsgear.com or calling (801) 936-2322 (toll free 866-608-1543), whereas each item is subject to specific warranty coverage and return procedures. Some items are returned directly to the product manufacturer for warranty service.
Returned items may be repaired or replaced at the discretion of the manufacturer. The return shipping box should be marked clearly with the RMA# as issued by Customer Service, otherwise your package will be returned unopened.
SHIP RETURNS TO: (After being issued an RMA#)
OPSGEAR, Inc. Attn: Customer Service (RMA#________) 890 W. Center St., Ste. #4 North Salt Lake, UT 84054 USA
